Refund policy

REFUND AND PRODUCT RETURN POLICY

At Werkstatt, we are committed to ensuring your satisfaction with every purchase you make from us. We understand that sometimes a product may not meet your expectations or may arrive damaged. Therefore, we have crafted a comprehensive refund and product return policy to address such situations.

1. Eligibility for Refund or Product Return:

  • To be eligible for a refund or product return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns and refund requests must be made within 30 days from the date of purchase or delivery, whichever is later.

2. Defective or Damaged Products:

  • If you receive a defective or damaged product, please contact our customer service team immediately with details and photographic evidence of the issue.
  • We will assess the situation promptly and provide instructions for returning the item or initiating a refund or replacement, as deemed appropriate.

3. Non-Defective Product Returns:

  • If you wish to return a non-defective product for reasons other than damage or defect, such as a change of mind or incorrect sizing, you may do so within the specified return period.
  • In such cases, the customer is responsible for the cost of return shipping unless otherwise stated by Werkstatt d.o.o.
  • Once we receive the returned item and verify its condition, we will issue a refund for the purchase price minus any applicable shipping fees.

4. Refund Process:

  • Refunds will be processed using the original payment method used for the purchase.
  • Please allow 5-7 business days for the refund to reflect in your account after the returned item has been received and inspected.

5. Exceptions and Special Circumstances:

  • Werkstatt d.o.o reserves the right to refuse returns or refunds in cases of abuse of our policy, fraudulent activity, or misuse of products.
  • We may also offer alternative resolutions such as store credit or exchanges in certain circumstances, subject to our discretion.

6. How to Initiate a Return or Refund:

  • To initiate a return or refund, please contact our customer service team via info@werstatt.ba and provide your order number and reason for return.
  • Our team will guide you through the process and provide any necessary instructions or documentation required for the return.

7. Policy Updates:

  • Werkstatt d.o.o reserves the right to update or modify this refund and product return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from Werkstatt d.o.o, you acknowledge and agree to abide by the terms and conditions of this refund and product return policy.