STATEMENT ON ONLINE PAYMENT SECURITY

When paying on our online store, use CorvusPay – an advanced system for secure acceptance of payment cards over the internet. The CorvusPay system ensures complete confidentiality of your card and personal information from the moment you enter it into the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with your complete payment card information. Additionally, this information is inaccessible even to the staff of the CorvusPay system. An isolated core independently transfers and manages sensitive data, keeping it completely secure.

The payment data entry form is secured with SSL transport encryption of the highest reliability. All stored data is further protected by encryption using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all security requirements for online payments set by leading card brands and operates in accordance with the PCI DSS Level 1 standard – the highest security standard in the payment card industry. When paying with cards included in the 3-D Secure program, your bank additionally confirms your identity using a token or password along with the validity of the card itself.

CorvusPay considers all collected information confidential and treats it accordingly. The information is used solely for the purposes for which it was intended. Your sensitive data is completely secure, and its privacy is guaranteed by the most advanced protective mechanisms. Only the data necessary for conducting business in accordance with prescribed online payment procedures is collected.

The security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the CorvusPay system. Additionally, strict access control, regular security monitoring, and thorough checks to prevent network vulnerabilities, along with planned implementation of information security regulations, continuously maintain and enhance the level of security of the system, protecting your card data.

 

PRIVACY STATEMENT

Personal data gathering and protection statement

The sales point must provide customers with the option to decline participation in marketing campaigns and to refuse consent to the use of their personal data by third parties.

We are committed to provide service of protection of our customer's personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns. All user information are strictly guarded and are available only to the employees who need those information for completing the job. All our employees and business partners are responsible to follow the principles of confidentiality protection.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

 

PURCHASE TERMS

On the website, the methods and conditions of payment must be prominently displayed, along with an accurate description of the method and timeframe for product delivery or service provision, as well as the possibility of refund in case of product complaints or cancellation of service usage.

Example terms for the sale of goods and services - Bosnia and Herzegovina These terms establish the procedure for ordering, payment, delivery, and complaints regarding products offered on this website. KOMPANIJA.ba Internet pages may be used for your private use without any usage fees, subject to the following terms and rules. The merchant is Werkstatt d.o.o., and the buyer is a visitor to these pages who completes an electronic order, sends it to the merchant, and makes payment via credit cards or cash on delivery.

 

ORDERING

The buyer orders the product or products through an electronic order form. Any person who electronically orders at least one product, completes the required information, and sends the order is considered a buyer.

All prices are expressed in Convertible Marks, including VAT. Additionally, the buyer has the option to view prices in euros. Goods are ordered in electronic form by selecting a specific product and adding it to the Cart. The goods are considered ordered at the moment the buyer selects and confirms the payment method.

 

PAYMENT

The ordered products or services are paid for online using one of the following credit cards: Mastercard, Maestro, or Visa.

 

DELIVERY

Ordered products are packaged in a way that they are not damaged during normal handling. Upon receipt, the customer is required to check the condition of the shipment and immediately report any damage to the product to the delivery person (an employee of the delivery company). The merchant disclaims any responsibility for damages that may occur during delivery. If the customer does not receive the goods or a delivery notification within the expected time after it has been dispatched, the customer has the right to notify the seller to take actions to locate the shipment or to send a replacement shipment. The merchant undertakes to dispatch the shipment to the customer as soon as confirmation approving the online transaction is received. Once the delivery company receives the shipment from the merchant, the merchant is no longer responsible for the further course of delivery, any delays, or problems that may arise regarding further handling and delivery of the goods. If the customer chooses the option to download the product instead of delivery, the merchant undertakes to send a notification solely in the form of an email to the customer, containing links for downloading and instructions. Upon receiving the email notification, the customer can immediately access the product download.

 

REFUND AND PRODUCT RETURN POLICY

At Werkstatt, we are committed to ensuring your satisfaction with every purchase you make from us. We understand that sometimes a product may not meet your expectations or may arrive damaged. Therefore, we have crafted a comprehensive refund and product return policy to address such situations.

1. Eligibility for Refund or Product Return:

• To be eligible for a refund or product return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Returns and refund requests must be made within 30 days from the date of purchase or delivery, whichever is later.

2. Defective or Damaged Products:

• If you receive a defective or damaged product, please contact our customer service team immediately with details and photographic evidence of the issue.
• We will assess the situation promptly and provide instructions for returning the item or initiating a refund or replacement, as deemed appropriate.

3. Non-Defective Product Returns:

• If you wish to return a non-defective product for reasons other than damage or defect, such as a change of mind or incorrect sizing, you may do so within the specified return period.
• In such cases, the customer is responsible for the cost of return shipping unless otherwise stated by Werkstatt d.o.o.
• Once we receive the returned item and verify its condition, we will issue a refund for the purchase price minus any applicable shipping fees.

4. Refund Process:

• Refunds will be processed using the original payment method used for the purchase.
• Please allow 5-7 business days for the refund to reflect in your account after the returned item has been received and inspected.

5. Exceptions and Special Circumstances:

• Werkstatt d.o.o reserves the right to refuse returns or refunds in cases of abuse of our policy, fraudulent activity, or misuse of products.
• We may also offer alternative resolutions such as store credit or exchanges in certain circumstances, subject to our discretion.

6. How to Initiate a Return or Refund:

• To initiate a return or refund, please contact our customer service team via info@werstatt.ba and provide your order number and reason for return.
• Our team will guide you through the process and provide any necessary instructions or documentation required for the return.

7. Policy Updates:

• Werkstatt d.o.o reserves the right to update or modify this refund and product return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from Werkstatt d.o.o, you acknowledge and agree to abide by the terms and conditions of this refund and product return policy.

COMPLAINTS

The merchant undertakes to deliver a product that is technically functional and corresponds to the description of the product provided on www.werkstatt.ba. The image illustrating the product on the website may not correspond to the actual appearance of the product, and the customer cannot complain about this segment. The merchant is not responsible for any damages and other obligations within the domain of the delivery company (the company responsible for product delivery). If the customer chooses the option to pick up the product and is unable to do so due to technical problems caused by the merchant's server, the merchant undertakes to send an email with a new download option, for which the customer incurs no costs. In the event that the customer still cannot pick up the product due to technical problems on the merchant's server, the customer is obliged to contact the seller's sales department, which will offer a suitable solution without any fees or further costs from the customer. The customer does not have the right to request a refund in this situation. If the customer cannot pick up the product, and the technical problems are not related to the merchant but are caused by the customer, operator, or a third party, the merchant bears no responsibility and is not obliged to provide pickup or delivery of the goods free of charge. The customer must pick up the product within 5 (five) working days; after that, they will no longer be able to pick up the product, regardless of whether payment has been made. In this case, the customer waives any complaints.

 

COPYRIGHT PROTECTION

All rights of the publisher and program holder on the recorded and printed work are reserved. The publisher is Werkstatt d.o.o. The customer agrees not to reproduce, perform, use for broadcasting, or sell the merchant's products or any part of those products without authorization.

 

GENERAL

Werkstatt d.o.o. reserves the right to change these terms and conditions. All changes will apply to the use of the Werkstatt.ba website. The customer is responsible for the accuracy and completeness of the data entered during purchase. The services provided to you by Werkstatt.ba Internet shop do not include costs incurred by using computer equipment and services to access our pages. Werkstatt d.o.o. is not responsible for telephone charges, internet traffic, or any other costs that may arise. Although Werkstatt d.o.o. strives to provide you with the best possible service, Werkstatt d.o.o. cannot guarantee that the services on Werkstatt.ba will meet your needs. Werkstatt d.o.o. also cannot guarantee that the service will be error-free. If an error occurs, please cotact us via email info@werkstatt.ba or at 00387 62 586 235 so that we can resolve it as quickly as possible.